Refund and Returns Policy
Effective Date: December 10, 2024

At Finoneocar.com, we are dedicated to providing our customers with high-quality products and excellent service. We want you to be completely satisfied with your purchase, but we understand that there may be times when you need to return an item. This Refund and Returns Policy outlines the criteria, procedures, and conditions for returning products and requesting refunds.

Please take a moment to read through this policy to ensure you understand the process.

Overview

Our goal is to offer a hassle-free return and refund process. If you are not satisfied with your purchase, we are here to help. Returns and refunds will be processed in a fair and efficient manner according to the terms outlined below.

Eligibility for Returns

To be eligible for a return, the product must meet the following criteria:

  • Return Period: Items must be returned within 30 days of the purchase date.
  • Condition of Item: Products must be unused, undamaged, and in their original packaging. All accessories, manuals, and original packaging must be included for the return to be accepted.
  • Proof of Purchase: A receipt, order confirmation, or any proof of purchase is required for processing the return.

Items that fail to meet these conditions may be subject to denial or partial refund.

Non-Returnable Items

Certain products are non-returnable under our policy. These items include:

  • Gift Cards: All gift card sales are final.
  • Promotional and Clearance Items: Products that are clearly marked as “Final Sale” or sold at a discount as part of a clearance sale.
  • Used or Altered Items: Products that have been used, damaged due to misuse, or altered in any way after purchase are not eligible for return.

Refund Process

Once your returned item is received and inspected, we will process your refund as follows:

  • Full Refunds: Approved refunds will be issued to the original payment method (credit card, PayPal, etc.) within 7-10 business days.
  • Partial Refunds: In cases where the returned product shows signs of use or damage, we reserve the right to issue a partial refund based on the condition of the item.
  • Non-Refundable Charges: Shipping fees, if applicable, are non-refundable unless the return is due to an error on our part or a defective item.

You will be notified via email once your return has been processed.

Damaged or Defective Items

If you receive an item that is damaged or defective, please follow these steps:

  1. Notify Us Immediately: Contact us within 7 days of receiving the product. Please email info@finoneocar.com with your order details, including your order number, and attach clear photos of the damage or defect.
  2. Replacement or Refund: Once we receive and evaluate the issue, we will offer either a replacement or a refund based on your preference and the condition of the item.
  3. Return Shipping for Defective Items: In the case of damaged or defective items, we will cover the return shipping costs, and you will not be responsible for any shipping charges associated with the return.

Return Procedure

If you wish to return an item, please follow these steps:

  1. Initiate the Return Request:
    Contact our support team via email at info@finoneocar.com with your order ID, the reason for the return, and any supporting documentation (such as pictures for damaged or defective items).

  2. Prepare the Package:
    Carefully repack the item in its original condition with all included accessories and packaging. Items that are returned without original packaging or in an unsecure manner may not be eligible for a refund.

  3. Ship the Item:
    Once your return request is approved, our team will provide you with return shipping instructions. Be sure to follow the instructions carefully. You will be responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items).

  4. Track the Return:
    For your convenience, we recommend using a trackable shipping service or purchasing shipping insurance for the return of the item. We are not responsible for items lost in transit during the return process.

Contact Information

For any inquiries or assistance regarding returns, refunds, or exchanges, please do not hesitate to reach out to us. Our customer service team is available to assist you throughout the return process.

We value your trust and satisfaction, and we are committed to ensuring that your experience with FinoneoCar.com is a positive one. Thank you for shopping with us!

This Refund and Returns Policy is designed to provide a clear and easy-to-follow process to ensure that returns and refunds are handled quickly and efficiently. Please contact us for any further assistance or clarification regarding this policy.